Frequently Asked Questions
Everything you need to know about flooring
Product Questions
What’s the difference between hybrid and laminate flooring?
Hybrid flooring has a waterproof core (WPC or SPC) making it suitable for wet areas like kitchens and bathrooms. Laminate has a wood fibreboard core and should avoid moisture. Hybrid is more durable and water-resistant, laminate is typically more affordable.
Which flooring is best for high-traffic areas?
For high-traffic areas, we recommend hybrid flooring, solid timber, or premium carpet with nylon fibres. Hybrid offers the best balance of durability, water resistance, and low maintenance. For commercial spaces, vinyl plank or polished concrete are excellent options.
Can I install flooring over existing tiles?
Yes, in most cases hybrid and laminate flooring can be installed over existing tiles if the surface is level and stable. We assess each site individually to confirm suitability.What flooring is best for the Gold Coast climate?
Gold Coast’s humidity makes hybrid flooring the most reliable choice. It won’t swell, warp, or be damaged by moisture. Engineered timber is also suitable if properly acclimatised. Avoid solid timber in wet areas and laminate in high-humidity rooms.
Installation Questions
How long does installation take?
Most residential installations take 1-3 days depending on room size and flooring type. Large commercial projects may take longer. We provide a timeframe during your quote.Do I need to move furniture before installation?
Yes, rooms should be cleared before installation. We can arrange furniture removal services if needed (additional cost applies).What preparation is required before installation?
We handle floor levelling, underlay, and moisture testing. You need to ensure rooms are empty and accessible. We’ll provide a pre-installation checklist with your quote.Pricing & Payment
Do you offer finance options?
Yes, we offer flexible payment plans through trusted finance providers. Ask us for details when requesting your quote.How much does flooring cost?
Pricing varies by product and project scope. Laminate starts from $25/m², hybrid from $35/m², engineered timber from $65/m², and solid timber from $90/m². Installation typically adds $20-30/m². Contact us for an accurate quote based on your specific requirements.Do you offer trade pricing for builders and designers?
Yes, we provide trade pricing for qualified builders, interior designers, and project managers. Contact us to set up a trade account.Maintenance & Warranty
How do I maintain my new floors?
Most modern flooring requires minimal maintenance. Sweep or vacuum regularly, mop with a damp (not wet) mop, and use manufacturer-approved cleaning products. We provide detailed care instructions with every installation.What warranties do you offer?
All our products come with manufacturer warranties (typically 15-25 years residential). We also provide installation warranties. Specific terms vary by product—ask for warranty details when selecting your flooring.Can scratches be repaired?
Minor scratches in timber can often be sanded and refinished. Hybrid and laminate scratches may require plank replacement. We offer repair services—contact us for assessment.Still Have Questions?
Our team is here to help. Call us or visit our showroom for expert advice.